Accessibility statement

This accessibility statement applies to the service Trimble eServices Lupa and was prepared on 30.09.2020. The service is subject to the Act on the Provision of Digital Services, which requires that public online services must be accessible. The accessibility of the service has been assessed by an external expert organization.

The accessibility of the service has been assessed by an external expert organization.

Accessibility Status

The service partially meets accessibility requirements.

Non-accessible content of the digital service

The website is not yet fully compliant with the requirements. The following elements of the service need improvement in terms of accessibility. The reference to the accessibility requirement (WCAG) is in parentheses. Some visual elements of the service do not scale sufficiently when only the text is enlarged by 200 percent (1.4.4), displaying additional instructions is difficult with keyboard use (2.1.1), the focus order does not always follow the visual reading order (2.4.3), making address selections when adding a location is unclear with a screen reader (4.1.3), and heading structures are not always clear (1.3.1).

Not covered by legislation

The map is not covered by legislation.

Did you notice an accessibility issue in our digital service?

Let us know about the issue and we will do our best to fix it.

AProvide accessibility feedback via the online form , by email saavutettavuus@ouka.fi or by calling customer service at puh. 08 558 55800

If you notice accessibility issues on the website, first give feedback to the City of Oulu. It may take 14 days to respond. If you are not satisfied with the response you receive or do not receive a response within two weeks, you can give feedback to the Digital Accessibility Supervision Unit of the Finnish Transport and Communications Agency Traficom. The Traficom website provides detailed information on how to file a complaint and how the matter will be handled.

Supervisory authority

Liikenne- ja viestintävirasto Traficom
Digitaalisen esteettömyyden ja saavutettavuuden valvontayksikkö
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
puhelinnumero vaihde 029 534 5000

Transport- och kommunikationsverket Traficom
Enheten för tillsyn över digital tillgänglighet
www.tillganglighetskrav.fi
tillganglighet@traficom.fi
telefonnummer växeln 029 534 5000

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

The City of Oulu is continuously working to improve accessibility

We conduct accessibility assessments of our digital services and are committed to improving the accessibility of digital services.

Accessibility is considered from the beginning in the development of new online services. We are developing our accessibility expertise and assessing the accessibility of the city's existing online services.

The Oulu10 customer service of the City of Oulu provides help and guidance in using electronic services.
Service advisors at the service points assist users for whom digital services are not accessible.
Oulu10 customer service can be reached by phone a 08 558 558 00 and by email at oulu10@ouka.fi.
Information about the service points can be found at www.ouka.fi/asiakasohjaus-ja-neuvonta/asiointipisteet

The accessibility statement was prepared on 30.9.2020. Updated on 3.1.2025.